Author Topic: Dell Support in Trinidad (Read 18940 times)

woodyear99 · « **on:** March 20, 2009, 03:55:29 PM »

Anyone has experience with Dell Support in Trinidad? I'm looking at Dell laptops on the tt site, prices are high. Friends have recommended them since they offer their extended warranty here. Anyone have good/bad experiences with them? It could be worth it if it offers piece of mind

Carigamers · « **on:** March 20, 2009, 03:55:29 PM »

Spazosaurus · « **Reply #1 on:** March 20, 2009, 04:19:01 PM »

Our Ministry deals exclusively with Dell. They usually come quickly and replace parts rather quickly and painlessly. If I submit a form to the vendor today, either by the next day or two working days after they come.

A little known fact is that a company called Microtron actually handle all Dell and HP repairs in the country. They even handle in and out of warranty repairs on machines bought abroad...

Arcmanov · « **Reply #2 on:** March 20, 2009, 04:21:44 PM »

There are many licensed Dell resellers, but I do not know of any official dealers, so
I'm not sure where in TnT you'll actually find those prices.

Better to buy it abroad. It will always be cheaper, and Dell will honour the warranty anyway.
When you report a warranty issue to them, they'll usually 'hire' a company here to actually visit you
where you are with the replacement part/device. I've personally done this many times, so I can concur
with the Cap'n on this one.

TriniXaeno · « **Reply #3 on:** March 20, 2009, 04:42:18 PM »

Dell is one of the few that actually do. So it has merit. I stand by the Dell recommendation for that fact and that fact alone.

They honor us as a region.

Been trying to find the Acer support people for Trinidad (supposedly there is one) and have had zero luck. Hard Google-Fu bore no fruit.

woodyear99 · « **Reply #4 on:** March 20, 2009, 06:27:11 PM »

So u saying if I order a Dell off the us site I will still get the warranty honored here? I looked at dell.com/tt and their prices more expensive than the us site.

Carigamers · « **Reply #4 on:** March 20, 2009, 06:27:11 PM »

chinarakinda · « **Reply #5 on:** March 20, 2009, 06:46:00 PM »

To me the prices at the tt site is the same but you get less options. Do you have an address for microtron or number. I need to replace my hard drive and battery

Spazosaurus · « **Reply #6 on:** March 20, 2009, 07:06:52 PM »

622-4710 located somewhere on Mucurapo road in st james.

TriniXaeno · « **Reply #7 on:** March 20, 2009, 07:15:27 PM »

Capitan, you know if they will handle AlienWare too?

Saxito Pau · « **Reply #8 on:** March 20, 2009, 09:57:45 PM »

Quote from: Captain Awesome on March 20, 2009, 04:19:01 PM

A little known fact is that a company called Microtron actually handle all Dell and HP repairs in the country. They even handle in and out of warranty repairs on machines bought abroad...

I am aware of this. I used to work for them at the time they were getting the certifications. I'm a Dell Certified Systems Expert, actually, thanks to them.

Microtron is located obliquely opposite Hott Shoppe.

woodyear99 · « **Reply #9 on:** March 20, 2009, 11:32:06 PM »

Hmm so Dell service is approved by yall then

Will be checking them in the next few weeks...

Spazosaurus · « **Reply #10 on:** March 21, 2009, 08:15:16 AM »

Quote from: NoobGoneWild on March 20, 2009, 07:15:27 PM

Capitan, you know if they will handle AlienWare too?

Not too sure...call them and inquire...Let us know.

Quote from: SaxMan on March 20, 2009, 09:57:45 PM

Quote from: Captain Awesome on March 20, 2009, 04:19:01 PM
A little known fact is that a company called Microtron actually handle all Dell and HP repairs in the country. They even handle in and out of warranty repairs on machines bought abroad...

I am aware of this. I used to work for them at the time they were getting the certifications. I'm a Dell Certified Systems Expert, actually, thanks to them.

Microtron is located obliquely opposite Hott Shoppe.

I wonder if there's a way to get certified privately...last I heard it took some doing.

Netizen1 · « **Reply #11 on:** March 21, 2009, 11:35:41 AM »

Point to note:

You must get it thru the "Small & Medium Business" section. Otherwise you'll get that sucky Return to Depot warranty, which will screw you over BIG time...

Make sure you select their Next Business Day Warranty, that's the one that'll be honored here.

(talking from experience with a Dell Laptop that had only Return to Depot warranty, spent ~$1200-$1400 to upgrade to NBD for 1 year!!!

Spazosaurus · « **Reply #12 on:** March 21, 2009, 07:07:00 PM »

So no other warranty will be honored? ONLY if you go through S&M Business and choose next bus day warranty will it be honored down here?

TriniXaeno · « **Reply #13 on:** March 21, 2009, 07:23:45 PM »

sounds kinda fishy, netizen you working gateway now or what?? l

Netizen1 · « **Reply #14 on:** March 22, 2009, 05:23:25 PM »

I kid you not...

and I'm a Dell customer now. Latitude D830 immc

Work is almost totally Dell 0wn3d now... Optiplex, Dimension etc etc.

wesleigh · « **Reply #15 on:** December 07, 2009, 10:34:00 PM »

i actually lookin to buy a netbook but not sure which to get bc i wana ensure i get one wit good warranty coverage
was thinkin bout acer but i eh kno...

Quote from: Wyatt on March 20, 2009, 04:42:18 PM

Dell is one of the few that actually do. So it has merit. I stand by the Dell recommendation for that fact and that fact alone.

They honor us as a region.

Been trying to find the Acer support people for Trinidad (supposedly there is one) and have had zero luck. Hard Google-Fu bore no fruit.

for Acer:
Computer Latino America S.A. de C.V.
Sigma Communications
20 Hamilton - Holder Street Woodbrook
Port of Spain, Trinidad and Tobago
Tel: +868-624-8018
Email:kcharles@sigmacaribbean.com

this is all i dug up, i eh kno wat u got wyatt

SPK · « **Reply #16 on:** December 07, 2009, 10:49:00 PM »

Well with Dell, so far with my Studio, I had to utilise their warranty because of an AC adapter that failed after 6 weeks of use.

Contacted them (online - via chat system) on a Friday at 2pm, was contacted for delivery of a replacement adapter on Monday morning, had new adapter by 12pm the same day. I'm on a 3 year warranty (not CompleteCare though).

I dunno how efficient it will be for actual system servicing, but so far I've been impressed.

Spazosaurus · « **Reply #17 on:** December 07, 2009, 11:25:36 PM »

Dell's service, in conjunction with Netsar's is excellent. The only time they stick is if they dont have a part in stock and they have to order it from dell directly. Sometimes Dell sends the wrong item so that could lenghten the process. Other than that, is quick service.

Arcmanov · « **Reply #18 on:** December 07, 2009, 11:30:56 PM »

Which is why I always tell people...if you buying a laptop, buy a Dell and done...with warranty, so if something breaks, you in 'good' hands.

wesleigh · « **Reply #19 on:** December 08, 2009, 01:08:11 AM »

wa bout hp service? any info on that?

Carigamers · « **Reply #19 on:** December 08, 2009, 01:08:11 AM »

Author Topic: Dell Support in Trinidad (Read 18940 times)

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